FAQ's

Orders are typically processed within 1-2 business days. Once processed, you will receive a confirmation email. Please note that orders placed after 12 PM CST on Friday will be processed the following business day.
We provide both Standard (3-5 business days) and Express (1-2 business days) shipping within the U.S. International shipping is available, with delivery times varying based on location (typically 7-15 business days).
Yes! Orders over $100 qualify for free standard shipping within the United States.

Absolutely! Once your order ships, you’ll receive an email with a tracking number. You can use this number to follow your package’s journey to your doorstep.
We strive to ensure timely delivery, but sometimes external factors (like weather or carrier delays) can affect timing. If your order is significantly delayed, please reach out to us at help@reefperfumesna.com for assistance.

We accept returns of unopened, unused items within 30 days of delivery. Items must be in their original packaging and condition. Please review our Return Policy for full details.
To start a return, email us at help@reefperfumesna.com with your order number and reason for the return. Our team will guide you through the process, including the return shipping address.
Return shipping is the customer’s responsibility. We recommend using a trackable shipping method to ensure safe delivery.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Please allow additional time for your bank or credit card provider to process the refund.
Yes, if your item arrives damaged, please email us at help@reefperfumesna.com within 48 hours of delivery. Include photos of the item, and we’ll arrange for a replacement or refund as quickly as possible.

Yes! Our fragrances are crafted to be versatile and are designed to appeal to all, regardless of gender.
We use a blend of high-quality natural and synthetic ingredients to create balanced, long-lasting fragrances. Each scent is crafted with care to bring out the best notes of each ingredient.
Store your perfume in a cool, dry place, away from direct sunlight or extreme temperatures. This helps preserve the fragrance’s quality over time.

Yes, we are committed to ethical practices, and all our products are cruelty-free.
Currently, we do not offer samples but are exploring options to make them available in the future. Check back with us soon!

Yes! We welcome wholesale inquiries. Please contact us at help@reefperfumesna.com to discuss wholesale opportunities.
Absolutely! We’re open to partnerships with retailers who share our commitment to quality and luxury. Reach out to us at help@reefperfumesna.com to learn more about partnership requirements.

Yes, wholesale accounts have a minimum order requirement. For details, please contact our team for more information.

We’re located on Level One, Southeast Court, next to the Michael Kors store.
Mall hours are Monday – Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Yes! We invite you to visit our Mall of America location to experience our fragrances firsthand and receive personalized recommendations from our staff.

Our perfumes are crafted using globally sourced ingredients to ensure the highest quality and adherence to traditional and modern fragrance techniques.
Yes, we offer gift wrapping options at checkout, perfect for special occasions.
We periodically offer exclusive promotions. To stay updated, sign up for our newsletter or follow us on social media.

We’re working on introducing a rewards program soon, so stay tuned for exciting updates!
For additional questions, feel free to reach out to us at help@reefperfumesna.com. We’re here to help!

Orders & Shipping